FAQ

If I see a sale item I like but not in the right size can I order the size I need?

Our sale items are one off items, and we only carry the sizes we list and in general cannot order different sizes or colours. However we may have other similar items coming back into stock in future, you can make a request to be notified of future stock arrivals.
How are your sale items so competitively priced? Is there something wrong with them?

At Poochio, we are able to offer competitively priced sale items due to our commitment to quality and affordability. We prioritize sourcing our products directly from trusted manufacturers and wholesalers, allowing us to reduce unnecessary costs associated with middlemen. Our dedication to offering high-quality and safe dog products at affordable prices means that there is absolutely nothing wrong with our sale items. Each product undergoes strict quality control measures to ensure they meet our standards before being made available to our customers. We believe that every dog deserves the best, and our competitive pricing is a reflection of our mission to provide top-notch products without compromising on quality.
If something doesn't fit, can I return it?

At Poochio, we want you to be completely satisfied with your purchase. If something doesn't quite fit the way you expected, we offer a hassle-free return policy. Simply send the item back to us within 14 days of purchase and we will be happy to provide you with an exchange or a refund. The item must be in its original condition with all tags attached. Our goal is to ensure that you are happy with your purchase and have a positive experience with Poochio.
How can I pay for products at Poochio

A: At Poochio, we offer several convenient and secure payment options for our customers. You can pay for products using major credit cards such as Visa, Mastercard, and American Express. We also accept alternative payment methods like PayPal and Apple Pay for seamless transactions. Rest assured that we prioritize the security of your payment information and provide a smooth and reliable checkout process for all our customers.
How can I tell what size coat or jumper to buy for my dog at Poochio

At Poochio, we understand the importance of finding the perfect fit for your furry friend's coat or jumper. To determine the right size for your dog, you can refer to our size chart available on our website. Simply measure your dog's neck, chest, and back length and match these measurements to the corresponding sizes on our chart. Additionally, we recommend considering your dog's breed and body shape when selecting the size. If you're still uncertain, our customer service team is available to provide personalized assistance and guidance to ensure you find the ideal fit for your dog's coat or jumper. Your dog's comfort and style are our priorities at Poochio, and we are here to help you make the best choice for your beloved pet.
How long will delivery take?

At poochio, we prioritize quick and efficient delivery of our products to our customers. For standard shipping within the United Kingdom, delivery typically takes 3-5 business days. Please note that delivery times may vary for orders which are being sent directly from our international manufacturers. Additionally, factors such as product availability and order processing time may also impact delivery times. Rest assured, we are committed to providing timely and reliable delivery to ensure you and your dog can enjoy our products as soon as possible.
Where do you deliver to?

We currently only offer free delivery for customers in all parts of the United Kingdom. We can deliver internationally, but please contact us for shipping rates and delivery times.